english
Client Background:
A supplier serving sports clinics and wellness centers with portable wellness products.
The Challenge:
Products from their previous supplier experienced frequent battery performance and LED flickering issues, resulting in increased return costs and lower customer confidence.
Our Solution:
Engineering Improvements
Our engineers redesigned the heat dissipation system and upgraded the LED drivers.
Enhanced Quality Testing
Implemented multi-stage 48-hour aging tests before shipment.
After-Sales Support
Provided a 2-year warranty program along with technical training materials for the client’s sales team.
The Result:
Reduced the product return rate from 12% to below 0.5%.
Improved customer confidence and helped establish a long-term manufacturing partnership.
